Replace Policy

Saudebaz.com Replace Policy

Defective item:

  • Saudebaz may provide support via self-help guides or on call, as applicable.
  • If this issue is not resolved, please contact boAt or visit the Service Centre.
  • boAt will repair the product or provide a replacement or Defective certificate, as applicable. The time taken for resolution will be as per boAt warranty policies.
  • Please check for nearest Brand service center in your location. For details click here


Physical Damage, Wrong, Missing Items:

  • Returns will not be accepted if it is an Open Box Delivery order
  • Remote verification by image/video will be done by Saudebaz

Which items are eligible for a Free Replacement?

Fulfilled by Saudebaz items, are eligible for free replacements. If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned item will be issued.

What are the conditions for Free Replacement?

Items within return window and in stock (exact same item) with same seller are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:

  • Item received is physically damaged;
  • Item received has missing parts or accessories;
  • Item received is different from their description on the product detail page on Saudebaz.com

Note:

  • A free replacement cannot be created for an item which was returned and replaced once earlier.
  • If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
  • If your item is "Seller-Fulfilled," A replacement can only be created if the product is available with the same seller. In case the product is not available with the same seller, please "Contact Seller" from "Your Orders" to request a refund.